Forum Discussion

JohJohB's avatar
JohJohB
Experienced User
10 months ago

Log in window hangs blank

Over the past month, we have been experiencing intermittent issues when attempting to sign into MYOB.  When trying to sign in to access any of our online accounts, the login window appears but remains blank, hanging indefinitely without any progress.  We've tried restarting both the program and the computers (this issue affects multiple systems in our office, not just one), but the problem persists.

On some days, we find that we must restart the computers 3-4 times before the login works, or, in other instances, we've left the system idle for an hour and it eventually begins to function correctly.  Has anyone else encountered this issue?

 

It's becoming increasingly frustrating, especially as we seem to encounter more issues with each update.  The need to close all other open programs just to access MYOB is not only time-consuming, but it is also significantly affecting the efficiency of our office operations.

12 Replies

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  • BooksForBiz's avatar
    BooksForBiz
    Experienced Cover User
    2 months ago

    JohJohB​ I have been experiencing this issue since the latest update.  Was there a solution?  I have cleared cache, meet min requirements and have even tried reinstalling software.  I cant use the browser version for what I need to do so effectively have no access to my file :(:(

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 months ago

    Hi BooksForBiz,

     

    You’ve already gone through all the right checks on your side. With all that done, the next move is to reach out to our team and let them know everything you’ve tried so far. They’ll be able to look directly at your setup and file so they can work out what’s causing the issue and get you back into your work. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

     

    Cheers,

    Doreen

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