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hello, for the past few weeks i have been unable to login to MYOB. i put in my email address but there is no option for my password only the prompt that i have forgotten my password. I then need to ...
Forum Discussion
Hi becIGA,
Thank you for providing the error log. If you are not getting the window to enter your password, this is typically caused by your Internet Explorer security settings.
The following steps should resolve this issue, and I do recommend that you speak to an IT support professional if you are unsure about making the following changes:
- Open Internet Explorer
- Go to Settings.
- Go to the Advanced tab.
- Scroll down to near the end and tick USE TLS 1.0, 1.1, or 1.2.
Please let me know how you get along and if you need further assistance.
Cheers,
Princess
Hi becIGA,
I hope this message finds you well! I just want to check back with you to see if you're able to resolve the issue you experienced when logging in to your file. Please don't hesitate to let me know if you need further assistance. I'd be more than happy to assist further.
Cheers,
Princess
Hi becIGA,
I wanted to let you know that I'll be closing this thread since I haven't received any updates or responses from your end. If you have any concerns in the future, please feel free to come back to our Community forum.
Cheers,
Princess
