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TanyaBennett's avatar
TanyaBennett
Experienced Cover User
5 months ago

Lost user access

Hi, I am an accountant and requesting information for my client. They have a subscription with MYOB, however do not know what product or any login details. It is a small not-for-profit organisation a...
Earl_HD's avatar
Earl_HD
MYOB Moderator
5 months ago

Hi TanyaBennett,

I’m so sorry for your loss. If the only person with account access has passed away, please contact our team so we can assist. Before reaching out, please gather any details that can help us verify the account. Once verification is complete, they’ll email you the Change of Details form and continue the process with you via email.

You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

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