Forum Discussion

KatrinaVREA's avatar
KatrinaVREA
Experienced User
2 years ago

Migration problems - MYOB not accountable

Can someone please help with my company file.

 

1. MYOB used the incorrect email address in setup which caused alot of problems.

2. Duplicated files

3. Conflicting files so could not create users

4. Now i have access and the files were rolled over in the upgrade.

 

I luckily got onto a support person who was in sales and he was lodging this problem.  I have been off line for two weeks now.  This is not good enough.

 

No wonder xero is doing so well now.

2 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi KatrinaVREA,

    Thank you for your comprehensive post, and I apologize for the delayed response. To assist you further, I have sent you a private message to gather additional information that will aid in resolving this issue. Please check your inbox at your earliest convenience.

    Looking forward to hearing from you soon!
    Regards,
    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi KatrinaVREA,

    I would like to check if you're still having this issue? If so, feel free to post again and one of us will be happy to assist you.

    Regards,
    Earl

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