migration request

Hey there bccb1

I share your pain. I have been trying to migrate my company file on line since the 1st of June.

I am still not on line (although I never chose to and am being forced to go on-line in order to use features like STP which are only available on-line).

I have not had this view proven wrong but believe most of the on-line migration issues stem from the May upgrades to the on line platform. This changed the rights that low level support people had and hence the functions they could perform: one of which was the ability to delete an on-line file which was not being used or had been loaded accidentally or for testing.

My first support call lasted 6 hours and was mainly spent going round in circles while the support team verified what I had told them at the beginning: that the error messages in the log files on my PC indicate that my inability to upload was a Server issue not a PC issue. I could see an old format file (which I had uploaded for testing in ealry 2025). If I logged in on line, the system would say the file needed upgrading, but the upgrade would fail. I had no way to remove it, nor did the support person. So I was passed to the CX (I think) team, who promised to fix this in 3 days... but did nothing, then the case was automatically closed.

After getting the cases re-opened, I started again - repeating the whole story.

The new suggestion was to cancel my current subscription and take out a new one. This would create a new on-line workspace where I could load a new company file. But, the new subscription means a new ID and new Serial Number. Easy, just change the SN in MYOB.... not so easy: it is greyed out and the support person could not change it either.

So the next solution was to pass the case to the Migration team and to upload a file to them. But, their response time is 11 days. With end of financial year coming up, was I expected to stop all transactions and just hold on. No, the suggestion was to continue and to upload a new file when the migration team contacted me.

A few days later I was called when driving: we arranged a callback later in the day when I would be at my PC. But I sat all afternoon and was never called. That was 12 days ago.

The migration team received my request & file on the 25th and I am still waiting to be contacted. 

I don't know how many times I have to call to get this resolved.

I just hope that your case gets attended to faster than mine