migration request
Hi MYOB I've been using MYOB AccountRight more than 10 years, Since MYOB advised us that the off line version won't be supported after the 17th June so I requested a free14 days trail 3 weeks ago. A...
Forum Discussion
Hi bccb1,
Thanks for explaining everything, and I’m sorry for the runaround here. I can see you’ve been using MYOB AccountRight for a long time, so I understand how frustrating this would be, especially after waiting for the migration update and then being unable to access your file. For the “Unable to connect” message, please first make sure you’re using the latest AccountRight version, as working online requires the latest version to be installed on all computers using the online file. You can also follow this guide for the troubleshooting steps: Troubleshooting online files
Also, if you’d like to move your offline file online, you can check this guide here: Offline mode changes – we’re improving how you can navigate this change
If it’s still happening after going through the guide, the best next step is to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account. so they can check the file access in more detail.
Regards,
Sai
Hi Sai
Thanks for your response, I followed the link and downloaded the AccountRight v2026.4 and was able to access my file. I guess I need to activate it before moving the file online. However, I am too worried to do so at the moment because I urgently need to finalise the 2025/26 financials, and therefore I cannnot risk not to be able to access my file again. Will try again when I am ready to start the new financial year.
Hopefully, will be able to talk again soon.
Regards
bccb1
