migration request
Hi MYOB I've been using MYOB AccountRight more than 10 years, Since MYOB advised us that the off line version won't be supported after the 17th June so I requested a free14 days trail 3 weeks ago. A...
Forum Discussion
Hello Isaiah, you have been specifically silent in relation to my issues. Can you help sort out my problem??? I seem to be getting nowhere and have now run up against end of year Payment Summary issues - the option to produce Payment Summary report is no longer on the menu and if you are stuck off-line you have no obvious way to produce them
The on line help says
"To access the Payment Summary Assistant, go to the Payroll command centre and click Prepare Payment Summaries."
I am using Account Right Server Edition (having been compelled to switch because I can no longer use the Desktop version because my company file is not on-line, because MYOB doesn't seem to be able to get it on-line for me) and there is NO PREPARE PAYMENT SUMMARIES option and no PAYROLL ASSISTANT (which is also referenced in the on-line help)
Hi toip,
I’m sorry for the frustration here, and I’m sorry as well that it’s felt like we’ve gone quiet on you. I’ve checked with our migration team, and at the moment they’re working through a backlog. That’s the reason for the delay. You don’t need to do anything further right now, the migration team will contact you as soon as they have an update or if they need anything else from you. I understand why this is especially frustrating given you’re now running into EOFY Payment Summary concerns as well. In the meantime, you can download an older version of AccountRight from here: MYOB downloads page
If you’re able to open the older version, please check whether the Payment Summary option is available there. Thanks for your patience while this is being worked through.
Regards,
Sai
Surely other users have faced this problem. How long can it possibly take to impelment a fix? And surely, before suggesting that a customer do something un-tried, you should first verify that it works yourself.
I have the older version of MYOB on my PC and can use it. But as I have been using Account Right Server Edition (so I can actually continue to open my conmpany file) I need to now deal with the complication that the two programs use different locations for their company files. And if I open the old version, it automatically copies the file from my Server Edition directory to the one it uses. So I now have an extra company file again - which I need to remember to delete. So may frustrations.
I think that I have solved my own problem and can't believe that MYOB has not given the answer: there is no need to lodge Payment Summaries any more.
They are automatically generated by the ATO's Single Touch Payroll Phase 2 system when you run and end of finalcial year Finalisation.
So just lodge your June Payroll and select the End of Year FInalisation option. Your payroll will be closed off and the ATO will generate all the Summaries (which will be sent via MyGov)
Well, here we go again. Groundhog day all over.
I am back trying to call MYOB support and now waiting for a callback so I can see if I can get progress on my issue with not being able to get my company file on line - something I have been trying to do since June 1.
At the start of the month I organised help from the Migration Team to get my company file on line (I sent them a file but I was told to continue entering transactions and to send them a new file when they contacted me).
At the time, there were warnings around that it could take up to 11 days for a response. We are now at 13th July and no contact from them whatsoever.
The only action to be seen was that MYOB decided to CLOSE my Support cases.
How this can be done amazes me, when absolutely nothing has been done to resolve the cases.
It is so ironic that unwilling customers like me, who are being forced to migrate against their wishes, have so much hassle when trying to do so.
