My Account access for users
How can a user be given access to My Account for the purpose of lodging a support request?
Forum Discussion
Hi JillL,
Thanks for checking this. A user can lodge a support request in My Account as long as they sign in with a valid MYOB ID that’s linked to the MYOB account.
Once they’re in My Account, they can go to Support and choose Contact support to submit the request.
The important thing to note is that company file access and My Account access are separate. So if someone has only been given access to the file, that won’t automatically give them My Account access. You can also visit this help page for more information about: Submitting a support request in My Account
Regards,
Earl
