My Account access for users

Hi JillL,

If you’d like someone to lodge a support request through My Account, they’ll need to sign in with their own MYOB ID that’s linked to the account. The main thing to note is that My Account access is based on the account contact setup, not just file access. So if someone only has access to the AccountRight file, that won’t automatically give them access to My Account. Once they’re linked to the account, they can sign in to My Account and use Contact Support to lodge a request. Standard, Primary and Billing contacts can all submit support requests there, although what they can see in My Account can vary depending on their role. If they still can’t access it, the account’s Primary Contact may need to check how that person is set up on the account first. 

Regards,

Sai