My Account access for users
How can a user be given access to My Account for the purpose of lodging a support request?
Forum Discussion
Thanks for your responses. This feels like a very circular problem. Both in your replies and the solution. Our problem is not being able to lodge a support request. The solution is for the user to reach out to the support team. The user can't get help via the support team because they are not linked.. A support request I have in (as primary contact) for another issue is now at two weeks with the status not changing still from "new". Response time for support other than via this forum is a major issue for small businesses trying to persevere with MYOB!
Hi JillL,
You’re right, that’s certainly where it gets circular.
If someone isn’t already set up as an account contact, they can’t use My Account to lodge a support request.
Suppose they need to be added as a new contact; that has to be done by support first. If no one on the account can access My Account, the next step is to contact support by phone or live chat through MOCA, our virtual assistant, so they can help link the right person to the account.
Regards,
Genreve
