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AAW12's avatar
AAW12
Trusted Partner
3 years ago

MYOB 22.11 after WIN11 22H2 update, wont export to excel

it seems like WIN11 22H2 update, was a major one, all settings reset to default.   I am currently unable to export to Excel 2016 Home and office since this update from  AR MYOB 22.11    there was...
WIN11 22H2 update
AAW12's avatar
AAW12
Trusted Partner
2 years ago

No, I ended up buying a new computer with only WIN10 on it, I havent checked my old computer for a few weeks, but tried an export after that update, and no change.

I have 2 staff on WIN11 and we cant install updates, in case they have the same issue, which of course is a security issue now as well!

Shella_A's avatar
Shella_A
MYOB Moderator
2 years ago

Hi AAW12

 

Thank you for your post. If you open up AccountRight by right-clicking and choosing run as administrator, after proceeding to export to excel if it works you will need to reinstall AccountRight again by right-clicking on the installer and choosing run as administrator. 

If the above doesn't work. You can do the following to repair the .NET framework:

 

  1. On your keyboard, press Windows+R to open the Run window.
  2. Type Control Panel, then select OK.
  3. Select Uninstall a Program, then Turn Windows features on or off.
  4. Verify that .NET Framework 4.5 or later (4.7) is enabled.
    • If the box for .NET Framework 4.5 or later is not enabled (not filled in), enable it by clicking the box.
      Select OK, then reboot the computer.
    • If .NET Framework 4.5 or later is already enabled, repair .NET Framework by clearing the box and rebooting the computer.
      After the reboot, re-enable .NET Framework and reboot the computer again.
  5. Verify that .NET Framework 3.5 SP1 is enabled.
    • If the box for .NET Framework 3.5 SP1 is not enabled (not filled in), enable it by clicking the box. Select OK,
      then reboot the computer.
    • If .NET Framework 3.5 SP1 is already enabled, repair .NET framework by clearing the box and rebooting the computer.
      After the reboot, re-enable .NET framework and reboot the computer again.
       

If the box is blank or you get an error activating a component, you will need to contact an IT professional,
as this is a Microsoft component that interacts with the operating system, not just AccountRight.

 

Please note that while you have done a reinstall of AccountRight, you can also do a reinstall of Excel. This can also fix the link between the software.



Please let me know how you go.

 

 

Cheers,

Shella_A

  • AAW12's avatar
    AAW12
    Trusted Partner
    2 years ago

    Thanks, but if you follow my posts from February this year, you will see screenshots of everything I tried, and your suggestiion didnt work.

     

    I would be pleased if MYOB found a solution, buying new computers isnt a cost effective work around!

     

  • DebLA's avatar
    DebLA
    Contributing User
    2 years ago

    Not a solution, but I found that if I hit 'open in web browser' I was able to export the one report I needed to excel in that version, however not all reports are available in the web browser format. 

  • DebLA's avatar
    DebLA
    Contributing User
    2 years ago

    Hi AAW12

    Update.. After doing all the things, reinstalling MYOB etc, checking the windows settings, we removed and reinstalled Office last night and today MYOB is exporting to excel!

    Maybe it's the order in which you do it? As in you need to do all the fixes, reinstall MYOB and lastly reinstall Office? It's obviously not the office version as my computer was brand new with the latest office installed, and the same version was re-installed. Anyway needless to say, very happy to have this working on windows 11! 

    Good luck :)

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    2 years ago

    Hi DebLA 

     

    Thank you for your post. Glad to hear that issue has been fixed and now properly working on your Windows 11.

     

    Also AAW12, please let us know how'd you go on this and if you need further help will be happy to assist. 

     

     

    Otherwise, if my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

     

    Cheers,

    Shella_A

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