Forum Discussion
Isaiah_C
16 days agoMYOB Moderator
Hi precision123,
Thanks for sharing everything you’ve already tried. Since it sounds like the issue is only happening in the AccountRight desktop app, I’d suggest clearing the AccountRight cache again just to make sure it’s fully refreshed. If the error is still happening after that, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can take a closer look with you. In the meantime, it’s good to know the PDF is still generating through the browser version.
Regards,
Sai
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