Hi PeleRankin
Thanks for your post and Welcome to the Community Forum. I understand your frustration, and this is not an experience we want to provide our customers. We strive hard to provide a seamless experience to our clients.
Apologies, that the second entity price was not quoted incorrectly. I will escalate your concern to the relevant team to investigate further. Meanwhile, when you got in touch with support were you provided any case no ? If so please share the details via private message so we can look into it and update you at the earliest possible.
If you do require further assistance feel free to reply to this post.
Cheers,
Leneth
Hi syrahnz
Thanks for your post. Please allow me to extend you a very warm welcome to the Community Forum. I hope you find it a useful tool.
I am very sorry you have had this experience. I understand your frustration, and this is not an experience we want to provide our customers. So we can escalate your concern to the relevant team to investigate further, could you please provide any case no provided to you by the support team via private message?
Please let me know if you need further help.
Cheers,
Leneth
