I am having an identical experience. I first lodged a request on the 9th of July, 11 weeks and still not resolved. I have had multiple phone calls with support, been shoved from pillar to post. I have now received several emails saying my matters have been resolved and the case closed. They are either grossly incompetent or trained to divert issues in a war of attrition.
I had one lady that had a dog yapping in the background, I asked where she was, she said Australia, I confirmed 'actually in Australia' she said not exactly, I said Mumbai then, YES.
All I need is for one offline AR account with 2 licenses to be moved online.
It would take one account manager that knows what they are doing to contact me and clear the matter all the way, without multiple support people putting incomplete notes on a file for the next one to stuff up.
