I am having an identical experience. I first lodged a request on the 9th of July, 11 weeks and still not resolved. I have had multiple phone calls with support, been shoved from pillar to post. I have now received several emails saying my matters have been resolved and the case closed. They are either grossly incompetent or trained to divert issues in a war of attrition.
I had one lady that had a dog yapping in the background, I asked where she was, she said Australia, I confirmed 'actually in Australia' she said not exactly, I said Mumbai then, YES.
All I need is for one offline AR account with 2 licenses to be moved online.
It would take one account manager that knows what they are doing to contact me and clear the matter all the way, without multiple support people putting incomplete notes on a file for the next one to stuff up.
Hi BLF,
It sounds incredibly exhausting to be passed around that long, while trying to arrange a straightforward account migration. And receiving “resolved” emails when the issue is still ongoing is certainly not the experience we want for you.
After reviewing the cases, it looks like the main difficulty has been confirming the correct serial number for the MYOB Business account you’d like to transfer to. Please reply to case number 03312037, which is the best case for the team to continue working from. You may also call our support team via our Contact page and provide that case number so they can look into it with you directly.
Cheers,
Princess
11 weeks today and still no satisfaction.
Princess_R, please, no more meaningless insincere platitudes.
Your support people assume your systems are working as they should and that your people are well trained, knowledgeable, competent and infallible.
They are poorly trained incompetent fools.
Please pass this to a senior person that knows what they are doing and will assume responsibility for their actions and not hide behind a keyboard.
My experience so far, you are no better than Indian scammers.
