Hi Caitlin_G - thanks for the question.
If your AccountRight company file is online, one solution would be to send your emails directly from AccountRight. This eliminates the need for Outlook, and gives you several advantages over Outlook emails, like tracking delivery status and being able to send automatic invoice reminders.
If this sounds like a viable solution, here's a help topic all about it.
I hope this helps!
Adrian
Thanks for your reply.
We have trialled the option of sending emails directly from AccountRight, but unfortunately, it doesn’t meet our needs. We frequently need to CC individual remote staff members on invoice emails, and find this process much more efficient and flexible when using Outlook rather than MYOB’s built-in email system.
Additionally, we have multiple users accessing the same online MYOB file and sending emails via Outlook without any issues. This appears to be isolated to a single computer, which suggests a localised issue rather than a broader compatibility problem.
Given this, we would prefer to continue using Outlook and would appreciate your assistance in resolving the error we're experiencing with the New Outlook version.
Looking forward to your guidance.
Hi Caitlin
Having this problem too. Were you able to resolve this and if so how?????????
At this point, the system will function correctly one day and then fail to send for the next week or more, then randomly works one day and then stops again; and I’m unsure why. I have followed all of the instructions provided above. I’ve also tried restarting my computer more frequently—normally it remains on continuously—but this hasn’t produced consistent results. When the issue occurs again, a restart makes no difference. The situation is extremely frustrating.
