Forum Discussion

Caitlin_G's avatar
Caitlin_G
Experienced User
6 months ago

MYOB AR - Email not sent - Unsupported Outlook Version - asking to switch to Outlook Classic

Hi I am asking for help as I am encountering a problem with my MYOB AR program when trying to send any emails from the desktop MYOB version to outlook.  I continue to get the attached error message...
ChrissyK1's avatar
ChrissyK1
Experienced User
6 months ago

Thank you some much Mike this has resolved my issue with outlook.

We are now having problems with MYOB's mandatory verification process that has automatically pushed us into their online payments system. Sure we can switch it off but any existing invoices need to be switched off manually. All of this so MYOB can charge our customers a surcharge and take it out of our account before we even get paid - Not happy Jan

Mike_James's avatar
Mike_James
Ultimate Cover User
6 months ago

ChrissyK1​ , I'm glad this Outlook issue is fixed for you. It's unfortunate that disabling online payments does not apply to existing invoices. I'm not aware of any method of doing that in bulk. 

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