Forum Discussion

Caitlin_G's avatar
Caitlin_G
Experienced User
6 months ago

MYOB AR - Email not sent - Unsupported Outlook Version - asking to switch to Outlook Classic

Hi I am asking for help as I am encountering a problem with my MYOB AR program when trying to send any emails from the desktop MYOB version to outlook.  I continue to get the attached error message...
Caitlin_G's avatar
Caitlin_G
Experienced User
6 months ago

I’m reaching out again as the issue has reoccurred. After a brief success following the Office Quick Repair (which resolved the problem for just lot of emails), I’m now experiencing the same error message again.

 

Since then, I’ve completed both a full Online Repair and a second Quick Repair, but unfortunately, the issue persists. I'm unable to send emails from MYOB to Outlook.

 

Could you please advise on any further steps I can take to resolve this?

 

ChrissyK1's avatar
ChrissyK1
Experienced User
6 months ago

Hi Caitlin,

I uninstalled the new outlook app before I did the office quick repair and we are not having any more problems with emailing via outlook.

 

  • Caitlin_G's avatar
    Caitlin_G
    Experienced User
    6 months ago

    Thank you ChrissyK1​ that worked for today anyway :) 

    Let's hope it's a permanent fix! 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.