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Caitlin_G's avatar
Caitlin_G
Experienced User
1 year ago

MYOB AR - Email not sent - Unsupported Outlook Version - asking to switch to Outlook Classic

Hi

I am asking for help as I am encountering a problem with my MYOB AR program when trying to send any emails from the desktop MYOB version to outlook. 

I continue to get the attached error message. Email not sent - Unsupported Outlook Version (Your email could not be sent because New Outlook is not supported. Please switch to Classic Outlook and try again. 

How do we fix this issue? 

I have read a lot of forum posts and info on the internet that Microsoft will cease the Classic version, and we need to stay on the NEW outlook version. 

I cannot sent payslips, invoices or remittance advices. 

TIA

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  • Caitlin_G's avatar
    Caitlin_G
    Experienced User
    1 month ago

    No update, unfortunately. The only thing that seems to work is restarting my computer, and then it's fine again. If all else fails, I'll have to get an IT technician to look at it.

     

    It still drives me insane when it happens. It's so frustrating that multiple computers are running the exact same version of everything without any issues, yet this one computer seems to run into the problem every other day!

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