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PShah's avatar
PShah
Contributing User
1 month ago
Solved

Myob Billing and plan change

Seeking MYOB attention on billing query and data file as intend to make some plan changes. Called them on 1-7-26 and waited for 30min before dropping the line. Than got to know that Account-right h...
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  • Genreve_S's avatar
    Genreve_S
    1 month ago

    Hi PShah, 

     

    Thanks for sharing this here. I can see this has already taken a lot of time.

     

    Wait times are longer than usual at the moment because of the volume of incoming requests, and I understand the delay has been frustrating. If you’ve already requested a callback through priority support, the best thing to do is keep an eye out for a response from the team. 

     

    Regards,
    Genreve

PShah's avatar
PShah
Contributing User
1 month ago

Hi Genreve,

Thank you and I have received the relevant communication from the MYOB Team for one of the queries.

 

A second query on a billing matter remains unanswered. 

 

I await further communication from the MYOB team.

Regards

PShah

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    1 month ago

    Hi PShah,

     

    Glad to hear the team has already been in touch about one of your queries. I’ve checked the case linked to your profile on our side and followed it up for you. One of the team should be in touch soon with another update. Thanks so much for your patience.

     

    Cheers,

    Princess

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