MYOB BILLING TEAM UNABLE TO APPLY PAYMENTS
I have today received an email saying my account has been suspended as payment is overdue. Beyond frustrated!! In April our direct debit failed due to an issue on MYOB's side. I made 5 pa...
Forum Discussion
Hi Steel_6285,
I completely understand your frustration, and I’m deeply sorry that you’ve had to keep chasing this down.
The cases you’ve submitted are the best way to have this properly investigated, as they allow our Billing team to review the payment history, receipts, account balance and fees in detail. While the Support team member you speak with may be able to help with the next steps, they may not have the answers or solution available immediately during the call. I'm reaching out to the relevant team right now to escalate your case and push for a swift resolution.
Cheers,
Princess
