Hi Lorraine01,
I’m really sorry you’ve had such a frustrating experience trying to get this sorted. I can completely understand why you’re upset, especially after spending hours on hold, trying priority support, trying to book a session, and still not being able to access MYOB after 4 days. Thanks for explaining everything you’ve already tried. It sounds like you’ve been really thorough, and from what you’ve described, this looks like a sign-in loop between the desktop app and the browser rather than a simple setup issue. I’m also sorry you haven’t been able to get through to someone sooner. That’s not the level of support we want you to have. To help get this moving, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account. That should help get your issue in front of the right team for follow-up. Thanks again for your patience. I know this has taken far too long, and we do want to help get you back into your file as quickly as possible.
Regards,
Sai
Isaiah_C I have tried your virtual assistant and they take me back to doing the things I have already tried, such as installing a new myob version and trying to open it that way then when i state this doesnt work I keep getting told to try again further to that it is an extremely slow process with it taking 10mins just for a reply when I waited over 2 hours to even get a response.
I lodged a support request on 4 days ago and still do not have a response.
All I want is to speak to a REAL person over the phone who can assist me with getting this fixed, how do I do this?????
