Forum Discussion

TonyDobbo's avatar
TonyDobbo
Experienced Cover User
2 years ago

MYOB File Ownership

I have a new client recently engaged.   The MYOB file Ownership is with the previous accountant.   How do I get this changed?   (I requested help with this yesterday and received no response at...
CCBB1's avatar
CCBB1
Member
6 months ago

Hi There - I know that you posted this two years ago.. just wondering if you had success? Currently trying to get old accountant to sign over file but not getting anywhere. I am the business owner, but not the MYOB file owner. 

TonyDobbo's avatar
TonyDobbo
Experienced Cover User
6 months ago

Hi CCBB1,

You are testing my memory but this does stick in my mind.  

I did get it resolved but no thanks to MYOB who were hopeless and took way too long to respond. Rather embarrassingly the only solution was to pay a fee to the old accountant.

I have since moved the client, along with all my other clients, exclusively to Xero.

 

  • CCBB1's avatar
    CCBB1
    Member
    6 months ago

    Thank you - I appreciate the reply. Not having a direct phone line makes it very difficult to report issues, and get any kind of result in a timely manner

     

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