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sanjita_prasad's avatar
sanjita_prasad
Contributing User
3 months ago

MYOB New Version Updates

Hi Support Team   I’m hoping to get some guidance on how MYOB updates are handled. We’re using AccountRight Server Edition and with each new update, most users seem to receive it automatically. Ho...
sanjita_prasad's avatar
sanjita_prasad
Contributing User
2 months ago

Hi Sai,

 

Apologies for the delayed reply. Our IT staff member has been on leave. Please see his response below:

"Hi Sanjita, I don't believe any of the issues identified by MYOB are causing this problem, as all users have exactly the same permissions. The issue appears inconsistent — only the first three users receive the automatic update, while the rest are required to update manually."

 

Would you be able to look into this further? Manual updates are quite time consuming and painful for the team, so any assistance would be greatly appreciated.

 

Thanks

Sanjita

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 months ago

Hi sanjita_prasad,

 

Thanks for testing out the workarounds provided by Sai. Since none of the earlier tricks have fixed manual update and you’ve confirmed everyone’s on the same permissions, this really needs a closer look from our side. Reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. They can check those specific users and work out why only a few are getting auto-updates while the rest are stuck doing it manually.

 

Cheers,

Doreen

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