Forum Discussion

SteveFen's avatar
SteveFen
Contributing Cover User
2 months ago
Solved

Myob not sending verification to gmail for in tray forwarding

MYOB is not sending verification code back to gmail, Below is from MYOB support this function is not working when i send and email with an attachment i can see from Gmail message id that it is being ...
forwarding
Gmail
  • Genreve_S's avatar
    Genreve_S
    2 months ago

    Hi SteveFen, 

     

    Thanks for posting this. The verification issue you're experiencing is something the team is aware of and has already been raised. However, we don't have a definitive timeline for when this will be fixed.

     

    Regards,
    Genreve

Shella_A's avatar
Shella_A
MYOB Moderator
2 months ago

Hi SteveFen,

 

Here are a few steps you can try to resolve this issue when MYOB is not sending a verification code to your Gmail for In Tray forwarding:

 

  • Check Spam/Junk Folder: Sometimes, verification emails can end up in your spam or junk folder. Make sure to check there.
  • Resend Verification Email: Go to the In Tray settings in MYOB and try resending the verification email. Ensure that you have entered the correct email address.
  • Forward a Copy of Incoming Mail: In your Gmail settings, ensure that you have enabled the option to forward a copy of incoming mail to your email address. This can sometimes help in receiving the verification email.

 

If the above steps do not work, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. They can help troubleshoot the issue more effectively.

 

 

Regards,

Shella

  • SteveFen's avatar
    SteveFen
    Contributing Cover User
    2 months ago

    Hi Shella where in the in tray settings can i send the verification email? 

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 months ago

      Hi SteveFen, 

       

      Thanks for posting this. The verification issue you're experiencing is something the team is aware of and has already been raised. However, we don't have a definitive timeline for when this will be fixed.

       

      Regards,
      Genreve

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