Forum Discussion

Everick's avatar
Everick
4 months ago
Solved

Myob file stuck in backup, its need to be reset please - urgent

Hello, my file is stuck in backup mode I did a back up, it seemed to stop It then said connection with server lost I then received message saying back up complete I tried to log back into file an...
Doreen_P's avatar
Doreen_P
MYOB Moderator
9 months ago

Hi Robyn11

 

An access to private message has been given to you. Try sending a reply to the private message I sent. Thanks!

 

Best regards,

Doreen

Robyn11's avatar
Robyn11
Experienced User
9 months ago

HI Doreen.  

this issue was fixed by Earl. thanks for your help in this matter and have a fabulous day

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    4 months ago

    Hey Everick and 4014,

     

    I've gone through your account and run a fix to your file with your issue being stuck in backup in progress. You can log out first and then log back into your account. In addition, if ever you encounter the same message in the future, make sure to reach out to our support team directly on Live Chat via our virtual assistant, MOCA.

     

    Best regards,

    Doreen

    • Margaret4850's avatar
      Margaret4850
      4 months ago

      Hi DOreen, we have the exact same issue, can please reset our account? and Merry Christmas

Looking for something else?

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Start your journey here.","title":"AccountRight: Getting Started","shortTitle":"AccountRight: Getting Started","parent":{"__ref":"Category:category:AccountRight"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:myob"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:Support"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:AccountRight"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":true,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"theme":{"__ref":"Theme:customTheme1"},"boardPolicies":{"__typename":"BoardPolicies","canViewSpamDashBoard":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","args":[]}},"canArchiveMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","key":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","args":[]}},"canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"avatar":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bi0zNDYtaEMzcnZr?image-coordinates=0%2C0%2C320%2C320\"}"},"eventPath":"category:AccountRight/category:Support/community:myobboard:Accounting_Software_General/"},"ForumTopicMessage:message:874260":{"__typename":"ForumTopicMessage","uid":874260,"subject":"MYOB Stuck in Backup Process","id":"message:874260","revisionNum":1,"repliesCount":39,"author":{"__ref":"User:user:181692"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Accounting_Software_General"},"conversation":{"__ref":"Conversation:conversation:874260"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:874260"},"body@stripHtml({\"truncateLength\":200})":" Hi Everyone   I'm having trouble I started my backup this afternoon and it was taking ages and not processing so I closed MYOB and now it's stuck in the back up process and won't let me back in.  ...","body@stringLength":"348","rawBody":"

Hi Everyone

 

I'm having trouble I started my backup this afternoon and it was taking ages and not processing so I closed MYOB and now it's stuck in the back up process and won't let me back in.

 

Can you please help I need to be able to get into my file and get it back up and running before by the morning

","kudosSumWeight":0,"postTime":"2024-07-29T16:04:16.250+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:874260_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":569},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:874260":{"__typename":"Conversation","id":"conversation:874260","solved":false,"topic":{"__ref":"ForumTopicMessage:message:874260"},"lastPostingActivityTime":"2025-04-12T20:27:36.593+10:00","lastPostTime":"2025-04-12T20:27:36.593+10:00","unreadReplyCount":39,"isSubscribed":false},"ModerationData:moderation_data:874260":{"__typename":"ModerationData","id":"moderation_data:874260","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:874260_1":{"__typename":"Revision","id":"revision:874260_1","lastEditTime":"2024-07-29T16:04:16.250+10:00"},"ForumReplyMessage:message:874943":{"__typename":"ForumReplyMessage","id":"message:874943","conversation":{"__ref":"Conversation:conversation:874260"},"author":{"__ref":"User:user:285973"},"revisionNum":1,"uid":874943,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Accounting_Software_General"},"subject":"Re: MYOB Stuck in Backup Process","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:874943"},"parent":{"__ref":"ForumReplyMessage:message:874938"},"body":"

HI Doreen.  

this issue was fixed by Earl. thanks for your help in this matter and have a fabulous day

","body@stringLength":"125","rawBody":"

HI Doreen.  

this issue was fixed by Earl. thanks for your help in this matter and have a fabulous day

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Hi Robyn11

\n

 

\n

An access to private message has been given to you. Try sending a reply to the private message I sent. Thanks!

\n

 

\n

Best regards,

\n

Doreen

","body@stringLength":"404","rawBody":"

Hi

\n

 

\n

An access to private message has been given to you. Try sending a reply to the private message I sent. Thanks!

\n

 

\n

Best regards,

\n

Doreen

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