Forum Discussion

3 years ago

Payroll error message: "Please check your values"

Is anyone else getting the error message "Please check your values" when entering payroll data? When entering data, the table on the right side of the page updates the Gross pay but the PAYE, Kiwisav...

Sim_n

5 months ago

HI, I am having the same issue. Could someone please help me?

Princess_R

MYOB Moderator

5 months ago

Hi Sim_n and NickObod,

Welcome to the Community Forum, Sim_n!

I've successfully run a fix on your company file. Please close AccountRight first and then log back in. You should be able to log in now without any issues. If you ever encounter this issue again, you can also head over to our website and connect with a live chat agent via the virtual assistant MOCA.

Cheers,

Princess

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Start your journey here.","avatar":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bi0zNDYtaEMzcnZr?image-coordinates=0%2C0%2C320%2C320\"}"},"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:AccountRight"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:myob"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:Support"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:AccountRight"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":true,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"shortTitle":"AccountRight: Getting Started","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"LIKES","repliesFormat":"threaded"},"eventPath":"category:AccountRight/category:Support/community:myobboard:Accounting_Software_General/","tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":false,"tagType":"FREEFORM_AND_PRESET"},"Rank:rank:173":{"__typename":"Rank","id":"rank:173","position":56,"name":"Experienced Cover User","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:181692":{"__typename":"User","id":"user:181692","uid":181692,"login":"Alltrades1","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/images/dS0xODE2OTItMjM1OTdpRjQ4QTFGMUFDMTU2MzNCNQ"},"rank":{"__ref":"Rank:rank:173"},"email":"","messagesCount":24,"biography":null,"topicsCount":11,"kudosReceivedCount":1,"kudosGivenCount":1,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-04-04T08:32:15.100+10:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:874260":{"__typename":"ForumTopicMessage","uid":874260,"subject":"MYOB Stuck in Backup Process","id":"message:874260","revisionNum":1,"repliesCount":38,"author":{"__ref":"User:user:181692"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Accounting_Software_General"},"conversation":{"__ref":"Conversation:conversation:874260"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:874260"},"body@stripHtml({\"truncateLength\":200})":" Hi Everyone I'm having trouble I started my backup this afternoon and it was taking ages and not processing so I closed MYOB and now it's stuck in the back up process and won't let me back in. ...","body@stringLength":"348","rawBody":"

Hi Everyone

I'm having trouble I started my backup this afternoon and it was taking ages and not processing so I closed MYOB and now it's stuck in the back up process and won't let me back in.

Can you please help I need to be able to get into my file and get it back up and running before by the morning

","kudosSumWeight":0,"postTime":"2024-07-29T16:04:16.250+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:874260_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":550},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:874260":{"__typename":"Conversation","id":"conversation:874260","solved":false,"topic":{"__ref":"ForumTopicMessage:message:874260"},"lastPostingActivityTime":"2025-03-13T10:40:03.831+11:00","lastPostTime":"2025-03-13T10:40:03.831+11:00","unreadReplyCount":38,"isSubscribed":false},"ModerationData:moderation_data:874260":{"__typename":"ModerationData","id":"moderation_data:874260","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:874260_1":{"__typename":"Revision","id":"revision:874260_1","lastEditTime":"2024-07-29T16:04:16.250+10:00"},"ForumReplyMessage:message:882575":{"__typename":"ForumReplyMessage","id":"message:882575","conversation":{"__ref":"Conversation:conversation:874260"},"author":{"__ref":"User:user:292938"},"revisionNum":4,"uid":882575,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Accounting_Software_General"},"subject":"Re: MYOB Stuck in Backup Process","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:882575"},"parent":{"__ref":"ForumReplyMessage:message:882574"},"body":"

Hi Sim_n and NickObod,

Welcome to the Community Forum, Sim_n!

Cheers,

Princess

","body@stringLength":"1128","rawBody":"

Hi and ,

Welcome to the Community Forum, !

Cheers,

Princess

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HI, I am having the same issue. Could someone please help me?

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HI, I am having the same issue. Could someone please help me?

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