Hi Everyone
I'm having trouble I started my backup this afternoon and it was taking ages and not processing so I closed MYOB and now it's stuck in the back up process and won't let me back in.
Can you please help I need to be able to get into my file and get it back up and running before by the morning
Hi Everyone,
That's a rough timing, especially after doing the right thing and updating everything the day before. Totally get how challenging that would be with your file having a backup error. This one's a bit of a tricky one to sort from our end here, best bet is to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account so the team can run a quick script on your file and get that lock cleared up for you.
Regards,
Sai
Problem is solved. Go to Setup > Pref > Select Offline Backup.
Setup > Pref > Security > Select Enable Offline Backup.
