Forum Discussion

DavidAB's avatar
DavidAB
User
7 months ago
Solved

MYOB v19 accountright plus transferring to another computer

I recently bought a new computer and tried to copy the MYOB files across to use on new PC.   I have my serial number but lost the original MYOB disk the program came on.   Every time I try to ope...
  • Liz_A's avatar
    Liz_A
    7 months ago

    Hi DavidAB 

     

    It may be better to download the installer from the MYOB page here: https://www.myob.com/au/support/downloads?product=AccountRight+v19+Plus&page=1

     

    I have assumed MYOB v19 Plus but the other versions are there if you need one of those instead. Your issues may be a result of the copying so try the installer and come back here if you still have problems because it does work. You say a new computer, but not which OS you have. If it's Windows 10 and you want to use links to MS Office, then you need to install the 32Bit version of Office first as the 64Bit links won't work. If it's Windows 11, then you can't install 32Bit so you need to use workarounds to invoice - Send to Disk to create a .pdf and Send to Tab Delimited Text File (.txt) or Comma-separated Text File 
    (.csv) instead of Excel.

     

    Cheers

    Liz

    PS SAVE the installer for future use

Leneth_A's avatar
Leneth_A
MYOB Moderator

Hi DavidAB, 
 
Thanks for your post. I would like to extend to you a warm welcome to the Community Forum. We apologize that you are experiencing difficulties with error 9004. We appreciate your patience on this matter. 
 
This error can occur if the software is installed on a network location or if the installation folder has been copied from one computer to another. 
 
Our testing has shown that this error can be fixed by reinstalling AccountRight. You can reinstall AccountRight using the installation CD or by downloading AccountRight. 
 
 
Feel free to post again anytime you require further assistance. 
 
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
 
Cheers,   
Leneth

Earl_HD's avatar
Earl_HD
MYOB Moderator
7 months ago

Hi DavidAB,

It's great to hear that your issue has been resolved! If you have any more questions in the future, don't hesitate to reach out. We're here to help and will be more than happy to assist you.

Regards,
Earl