Forum Discussion

UCA's avatar
UCA
Experienced Cover User
2 years ago

New client file setup with wrong year

I haven't heard back from a msg sent to MYOB and need help; recently MYOB helped me to set up new files with our serial numbers.   I have just started entering information in one of the new company...
gavin12345's avatar
gavin12345
Ultimate User
2 years ago

Hi UCA 

 

Based on a number of forum replies by moderators to similar queries in the past, the answer is NO. Once the Conversion Date and Current Year is set, it cannot be changed. You would need to start a new company file.

 

Contact MYOB to get this one de-activated so you can activate a new one.

 

Regards

Gavin

  • UCA's avatar
    UCA
    Experienced Cover User
    2 years ago

    Hi Gavin,

     

    Yes, I understand this is the case but had not had a response to my private messages and unfortunately, can't deactivate the old file without MYOB's assistance. They seem to respond faster to message board messages and I have a client waiting for their work to be completed.

     

    Regards, Bella

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