Forum Discussion

UCA's avatar
UCA
Experienced Cover User
2 years ago

New client file setup with wrong year

I haven't heard back from a msg sent to MYOB and need help; recently MYOB helped me to set up new files with our serial numbers.   I have just started entering information in one of the new company...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi UCA, 

 

Thank you for posting in the forum. It is as gavin12345 has mentioned. There is no possibility of changing the conversion date (start date) of the file. You will need to create a new file to set the conversion date to an earlier date. Additionally, to make things simpler, you can transfer data from the old file to the new file by importing and exporting.

 

Let us know if you require any further assistance with this. We're happy to help. 

 

Thanks,

Genreve

UCA's avatar
UCA
Experienced Cover User
2 years ago

Thank you Genreve,

 

I understand that this is the case but I need to have assistance from MYOB to deactivate the old company file - which is what you had done for me before. 

 

If I try and create a new file with the same serial number I get a message saying I have already activated the maximum number of company files for this serial number.

 

Could you please assist with deactivating the old file? I sent you the details in a private msg last week.

 

Bella

 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi UCA, 

     

    Thanks for your response and for letting me know. 

     

    I don't notice names much in the forum. I will send you a private message and continue helping there. 

     

    In the meantime, feel free to post again in the forum. 

     

    Thanks,

    Genreve

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