New client file setup with wrong year
I haven't heard back from a msg sent to MYOB and need help; recently MYOB helped me to set up new files with our serial numbers. I have just started entering information in one of the new company...
Forum Discussion
Hi UCA,
Thank you for posting in the forum. It is as gavin12345 has mentioned. There is no possibility of changing the conversion date (start date) of the file. You will need to create a new file to set the conversion date to an earlier date. Additionally, to make things simpler, you can transfer data from the old file to the new file by importing and exporting.
Let us know if you require any further assistance with this. We're happy to help.
Thanks,
Genreve
Thank you Genreve,
I understand that this is the case but I need to have assistance from MYOB to deactivate the old company file - which is what you had done for me before.
If I try and create a new file with the same serial number I get a message saying I have already activated the maximum number of company files for this serial number.
Could you please assist with deactivating the old file? I sent you the details in a private msg last week.
Bella
