Forum Discussion

Karen10's avatar
Karen10
Experienced User
7 months ago

New User Access

I have invited a new user to our MYOB but they cannot see our company file linked to our Serial Number.   Need to resolve this issue asap as I have followed all the same steps as previous users.  ...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
4 months ago

Hi Karen10

 

Thank you for the post. If the invitation was accepted but the user still can't access the company file, we recommend resending the invitation. For detailed steps, please visit this link.

 

If the issue persists, you can get further assistance from our live agent via our virtual assistant, MOCA, or by submitting a support request through MyAccount.

 

Regards,

Sai

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