NO ONLINE COMPANY FILES SHOWING
I have gone to login this morning and no company files are showing in AccountRight list. I have logged into the online Business version and they are not coming up on the list either?
Forum Discussion
Thanks Doreen, I have been on live chat every day and it has been escalated. I am now 3 working days behind on 4 businesses that I own. I can't invoice so that I can be paid, I can't receive in stock, I can't process my payroll and I can't pay my suppliers. I have requested that someone call me to explain what is happening and I get fobbed off every time. I have called and been on live chat. I am extremely unimpressed.
This is happening to me too! Very upset.
Have you contacted support too? I was on live chat again this morning and got the same response.
I have been on the phone to them Friday, Monday and today. Today they told me that there has been a known issue with this since Friday last week which they are trying to fix. I don't know why they didn't tell me that in the first place. But there has been no communication from MYOB saying they were having a problem. I asked if I would be notified when the issue is resolved. They said no, just keep trying to log in.
well that's more than they told me!!! I have been out since Thursday morning and before that they manually had to load up my files everyday on Monday, Tuesday and Wednesday. I fear something very serious is happening, it would be very decent of them to issue an update!
