no password needed, i stay signed in

Hi Lmcstack,

Thank you for your post.

We're sorry to hear about your experience with your access. We understand the importance of the security and safety of your data. Before we proceed, could you please confirm if you are using an AccountRight file and accessing it via the web browser version?

There are two points you'll need to check when you log in to an online AccountRight company file:

• The AccountRight Live Login: this is your my.MYOB account details (your email address and password). If you're signed in, you'll not be prompted for the log-in screen, where you'll need to enter your email address and password, and you're automatically signed in to the company file when you select it.
• The company file login: this is your user ID and password. If you've linked your user ID to your my.MYOB account through Setup >> User Access, this will skip the User ID and password screen. If this setting is unticked, then the company file will ask you to enter and link the user ID and password.

In the AccountRight desktop version, if you want to enter your email address, password, and 2FA code every time you'll be accessing your file, you may need to sign out each time you'll be closing the program through Services >> Sign out from AccountRight Live. If you're using the AccountRight web browser version, once a user is signed in with the file, closing the program or selecting the exit button on the web browser will not sign them out.

Please let us know if you require any further assistance with this. We are happy to assist.

Cheers,

Princess