Forum Discussion

wesleyhillautos's avatar
wesleyhillautos
Experienced User
9 months ago
Solved

Not receiving password re-set email

Hi there, I've been trying to change our log in password, but the password re-set email is not arriving in our email inbox. Has this happened to anyone else?
  • wesleyhillautos's avatar
    wesleyhillautos
    9 months ago

    Hello, I was able to change my password the next day, must have been some sort of glitch in the system. I do not need anything further, thank you. Please close this support request.

     

    Regards

    Donna Thomas

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
9 months ago

Hi wesleyhillautos,

 

That definitely sounds a bit odd, and you're not the only one who's run into this, so you're not imagining things.

 

Sometimes those reset emails can be a bit sneaky and land in your junk and spam folder, so it's worth having a quick peek there. If it's still playing hide and seek, double-check the email address linked to your MYOB login, just in case there's a typo or it's going to a different inbox.

 

If no luck after all that, you need to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount.

 

Regards,

Sai

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