Forum Discussion

Jeff12's avatar
Jeff12
2 years ago

Not required to enter password for accountright

All of a sudden we are not being required to enter our password when  opening account right. Can someone tell us how to reset so the password is required when you open the file everyday
Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi Sharon_BCT,

Thank you so much for your post and I'm sorry to hear that you're having issues when logging into your account. 

Are you inquiring about an online file or an offline file?
 

If the file is online, it's probable that someone has configured your User Access to permit you to access the company file using the my.myob username and password. If it's set up in this manner, you won't be prompted to log in with a username and password; this step is bypassed.

 

Please do let me know how you go on this.
Regards,
Earl

Sharon_BCT's avatar
Sharon_BCT
Experienced Cover User
2 years ago

It is an Online File.

 

Nobody has changed users settings.

 

The password stopped being asked for after we were upgraded to 2023.8.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi Sharon_BCT,

    Thanks for confirming and my apologies for the late response. Can you please try to logout then log back in and see if it's the same issue?

    Thank you!
    Regards,
    Earl

    • Sharon_BCT's avatar
      Sharon_BCT
      Experienced Cover User
      2 years ago

      What ??

       

      We log out at the end of every work day.  

      We log in every morning. 

       

      The process has been the same for the last 8 years of having MYOB.

      But now we are not prompted for a password, ever since upgrading to 2023.8. 

       

       

       

      • Leneth_A's avatar
        Leneth_A
        MYOB Staff
        2 years ago

        Hi Sharon_BCT, 
         
        Thanks for getting back to us. We are sorry that you are having difficulties logging in to your account because it is not prompting you to add your password. We thank you for your patience and understanding during this time. 
         
        On this matter, for AccountRight live you may go to Services >> Sign out from AccountRight >> then login again. That will make the system prompt you to add your email address and password when logging in. However, for the browser version, I want to confirm that we have rolled out some changes regarding 2FA. The automatic login is a known feature that has been introduced as an upgraded security measure.   
         
        You may refer to this Help Article to learn more in detail Improved security - Account Management - MYOB Help Centre.  
         
         
        Feel free to post again anytime you require further assistance. 
         
        If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
         
        Cheers, 
        Leneth

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