Forum Discussion

Hasco's avatar
Hasco
Trusted Cover User
2 years ago

Not responding / crashing / hanging / stuck hourglass

The last week or so submitting any data (in any of sales reg / purchases reg / cards etc) often results in the hourglass sitting there in a crashed state. Sometimes it recovers, sometimes not. When n...
  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi Hasco, 

     

    Thanks for posting your concern in the forum. 

     

    I'm sorry to hear about your application being laggy and crashing. I recommend clearing the cache of your AccountRight and your Computer, and checking if that makes any difference to the performance. If there are no changes after clearing cache date, please send us a copy of the most recent diagnostic log of your AccountRight. Also, a screenshot of your internet speed test would be much appreciated. 

     

    To clear your AccountRight cache, follow these instructions. 
    1. Open your Start Menu.
    2. Open the Run window.
    3. Type: %localappdata%/myob.
    4. Click Okay
    5. Open AccountRight > Current > Cache.
    6. Delete all contents of the folder.


    To find your diagnostic log, follow these instructions.
    1. Open your Start Menu.
    2. Open the Run window.
    3. Type: %localappdata%/myob.
    4. Click Okay
    5. Open AccountRight > Current > Diagnostic 
    6. Choose the latest text file from this folder.

     

    Let us know if you require any further assistance. 

     

    Thanks,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi Hasco, 

 

Thanks for posting your concern in the forum. 

 

I'm sorry to hear about your application being laggy and crashing. I recommend clearing the cache of your AccountRight and your Computer, and checking if that makes any difference to the performance. If there are no changes after clearing cache date, please send us a copy of the most recent diagnostic log of your AccountRight. Also, a screenshot of your internet speed test would be much appreciated. 

 

To clear your AccountRight cache, follow these instructions. 
1. Open your Start Menu.
2. Open the Run window.
3. Type: %localappdata%/myob.
4. Click Okay
5. Open AccountRight > Current > Cache.
6. Delete all contents of the folder.


To find your diagnostic log, follow these instructions.
1. Open your Start Menu.
2. Open the Run window.
3. Type: %localappdata%/myob.
4. Click Okay
5. Open AccountRight > Current > Diagnostic 
6. Choose the latest text file from this folder.

 

Let us know if you require any further assistance. 

 

Thanks,
Genreve

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