On boarding a new client
Problem > I have not used MYOB for 10 years, and have setup Partner program and Accounting Right Plus and want to access a New Clients records. I have been invited her end. So far I have learned MY...
Forum Discussion
Thanks Si for your reply.
Is the invite coming from the client or thru MYOB? I checked with the client yesterday and she confirmed the invite was sent to my email address, and there is no Trash/ spam items in my email.
Regards Warren
Hi silverbooktax,
The invite is sent through MYOB, but it’s triggered by the client from their side. If the client has confirmed they sent it and there’s nothing in Trash/Spam, it’d be worth getting them to send the invite again and double-check the email address it was sent to. If it still doesn’t come through after that, it’d be best to reach out to our team so they can check what’s going on with the invite. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
