Over 3hrs on your Help Line
I was waiting on the phone for over 3.25hrs on your help line today then got disconnected :-( This is not the 1s time, has been several times already over the past 2 weeks, just today was the longe...
Forum Discussion
I think that they have chosen the end of financial year to terminate all their support arrrangements. Look how many days it is since any of the on line moderators replied to a post. They have all gone AWOL. The Philipines support centre is overloaded and the training for staff non existent. I first lodged a request on teh 1st of June and am still waiting to have the issue fixed: I can't migrate my company file on line because there is already an old file there. I can't overwrite/delete it. Now I am running into the next issue of not bbeing able to use MYOB for STP because I am not on line. I have never seen a support environment this poor
Yes very frustrating, MYOB help team has definitely gone MIA. I was dealing with this again today for 4 hours of my time. Still no resolution.
Hi SCHMTS,
Sorry for the late reply and for the time you've spent trying to get through, especially with EOFY just around the corner. I’ve followed this up with our support team so your case can be picked up and responded to. Please keep an eye on your email, as you may receive an update from the them.
Cheers,
Doreen
