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Lorraine01's avatar
Lorraine01
Member
6 days ago

Myob Desktop Wont Open Keeps Relaunching and Looping back

I have been on hold with Myob for over 5hrs in total with Myob for no one to answer, have tried the online priority support still waiting, tried to book a support session and there is an error which wont let me book. 4 x days later and I still cannot access myob.

 

I cannot log into Myob desktop, I have tried all of the recommendations and nothing, I have installed a new myob version from scratch more than once, tried the HKEY issue, tried going from chrome to edge.

 

When I attempt to log in it goes from the company name to the browser, for some reason my email is blanked out so I have to press edit, when I press edit the email shows weird symbols, I then enter my email and password, wait for verification code and enter that in. It then takes me back to the desktop version but when I press my company name it just goes back to the same browser over and over. I have even tried open a company file on the right hand side and this always shows as your are not signed in so I try the process again with the same issue re-looping.

 

I cannot believe how bad Myob support has been through this process. Our IT company has attempted to help solve this and even waited on hold for 3hrs with Myob to eventually give up.

 

How do I speak to a real person so I can get this resolved??

 

 

3 Replies

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    6 days ago

    Hi Lorraine01,

     

    I’m really sorry you’ve had such a frustrating experience trying to get this sorted. I can completely understand why you’re upset, especially after spending hours on hold, trying priority support, trying to book a session, and still not being able to access MYOB after 4 days. Thanks for explaining everything you’ve already tried. It sounds like you’ve been really thorough, and from what you’ve described, this looks like a sign-in loop between the desktop app and the browser rather than a simple setup issue. I’m also sorry you haven’t been able to get through to someone sooner. That’s not the level of support we want you to have. To help get this moving, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account. That should help get your issue in front of the right team for follow-up. Thanks again for your patience. I know this has taken far too long, and we do want to help get you back into your file as quickly as possible. 

     

    Regards,

    Sai

  • Lorraine01's avatar
    Lorraine01
    Member
    5 days ago

    Isaiah_C​ I have tried your virtual assistant and they take me back to doing the things I have already tried, such as installing a new myob version and trying to open it that way then when i state this doesnt work I keep getting told to try again further to that it is an extremely slow process with it taking 10mins just for a reply when I waited over 2 hours to even get a response.

    I lodged a support request on 4 days ago and still do not have a response.

     

    All I want is to speak to a REAL person over the phone who can assist me with getting this fixed, how do I do this?????

     

     

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    5 days ago

    Hi Lorraine01,

    I can understand how frustrating that would be, especially when you’re waiting on help and need things moving.
     

    We’re experiencing a higher volume of enquiries than usual across our support channels, including support tickets, which has meant response times have been longer than we’d like. Our team is actively working through the backlog and doing what we can to reduce those wait times as quickly as possible.
     

    We really appreciate your patience in the meantime.

    Regards,
    Earl

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