Over 3hrs on your Help Line
I was waiting on the phone for over 3.25hrs on your help line today then got disconnected :-( This is not the 1s time, has been several times already over the past 2 weeks, just today was the longe...
Forum Discussion
This was the effort today, 4.05 with no answer, I have a case no lodged in may, 2026, which is has not been resolved, cannot apply for pay superannuation because it is not resolved. Please can some help?
Hi CaroleEB,
Sorry for the runaround here. We’re also receiving a high volume of requests at the moment, so replies may take a little time. I wasn’t able to find a support case lodged in May on my side. What I could find was a support request lodged on 17 June 2026, and that one is showing as already resolved. If the issue still isn’t actually sorted and it’s stopping you from signing up for Pay Super, please reply directly to that June support request so the team can reopen it and take another look for you.
Cheers,
Doreen
