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michael152's avatar
michael152
Contributing User
8 days ago
Solved

Passkey

I cant get passkey to work, what am i doing wrong? does it work on the desktop version of accountright?
  • Doreen_P's avatar
    Doreen_P
    8 days ago

    Hi michael152,

     

    You're not doing anything wrong. Passkeys can be a little fussy on the first setup. Try adding yours from My Account > Security, using the same device and an up-to-date Chrome, Edge, Firefox or Safari browser. You’ll need to confirm the setup with your device’s fingerprint, Face ID or PIN. The MYOB passkey guide has the full steps. If it still doesn’t work, you can reach out to our team support via Contact Us page so they can check what's happening.

     

    Cheers,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
8 days ago

Hi michael152,

 

You're not doing anything wrong. Passkeys can be a little fussy on the first setup. Try adding yours from My Account > Security, using the same device and an up-to-date Chrome, Edge, Firefox or Safari browser. You’ll need to confirm the setup with your device’s fingerprint, Face ID or PIN. The MYOB passkey guide has the full steps. If it still doesn’t work, you can reach out to our team support via Contact Us page so they can check what's happening.

 

Cheers,

Doreen

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