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Angela28's avatar
Angela28
Trusted Cover User
7 months ago

Passwords / User Access

Hi Everyone,    I've been managing a few different accounts online by signing in with my my.myob login. By doing this, I'm never prompted for a username or password for the files.    I have no U...
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  • Princess_R's avatar
    Princess_R
    7 months ago

    Hi Angela28,

     

    I see you're having trouble sending me a private message. No stress, I'm here to help. I've had a look at your account and done a bit of magic with a fix script that should sort out your user access issue. Try logging out and then back in using the Administrator User ID with no password. You should be able to see the User Access menu then. 

     

    Feel free to post anytime you need further assistance.

     

    Cheers,

    Princess

Angela28's avatar
Angela28
Trusted Cover User

Hi Princess, 

 

I am the owner of these 2 files and log in using the my.myob account.

 

Regards

Angela

 

 

Princess_R's avatar
Princess_R
MYOB Moderator
7 months ago

Hi Angela28,

 

Thanks for getting back to me.  I see you're having a bit of a hiccup with integrating Tanda to MYOB and it's asking for user access. No worries, we'll get this sorted. I've double-checked the email linked to your account and can confirm that you're the account owner. So, when you're on the integration screen and it asks for user access, try using the user ID: Administrator and just leave the password field blank. Give it a go and let's see how it works!

 

Cheers,

Princess

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