Forum Discussion

Mel3066's avatar
Mel3066
Contributing User
1 year ago

Process of cancelling MYOB subscription and changing file to read only for historical data?

Hi There,   We moved away from MYOB Account Right and have been using a new program since 1st July 2024.  I now only use MYOB for looking up historical data.     What is the process to cancel our...
Earl_HD's avatar
Earl_HD
MYOB Moderator
1 month ago

Hi TonyR1,

Thanks for checking. Just to clarify, if the file is being kept as a local read-only backup, that version won’t include the scanned invoices or In Tray documents.
 

Those documents stay with the online file, so the backup will still give you access to the company data, but not the online attachments. If you still need those scanned invoices, the best option is to download them while the file is still online, or keep online read-only access so those attachments can still be viewed and downloaded.

Regards,
Earl

Tia_MO's avatar
Tia_MO
Member
28 days ago

Do you have a link to the online read only subscription?

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    28 days ago

    Hi Tia_MO,

     

    Here’s the link to the online Read-Only offer terms: Read-Only offer terms. It keeps your transaction and attachment history accessible, but you won’t be able to edit the file.

     

    Regards,

    Sai 

    • Tia_MO's avatar
      Tia_MO
      Member
      28 days ago

      Hi Sai, 

       

      Thank you for that link. Would I still be able to download & print attached documents in the read only subscription if I needed to?

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        28 days ago

        Hi Tia_MO,

        Yes, you’d still be able to download and print existing attached documents in Read Only, provided your user access allows it. You wouldn’t be able to upload new documents or make changes to the file while it’s in Read Only.

        Regards,
        Earl

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