Forum Discussion

EKipit's avatar
EKipit
8 months ago

Questions about Cancelling Subscriptions

Currently we have several company files subscribed under our MYOB Licence. We are realising that most of these company files does not need to be online anymore. We can work with it locally instead of...
  • Doreen_P's avatar
    Doreen_P
    8 months ago

    Hi EKipit,

     

    I'm really sorry to hear that you're considering cancelling your subscription. We value you as a customer, and we're here to assist you with any issues you might be experiencing. 

     

    Regarding your first question, cancelling your subscription means that you won't be able to access your file online. Instead, it can only be accessed locally. However, please keep in mind that it will be a read-only file. Meaning you cannot make any transactions or edit anything in the file.

     

    With your second question, if you cancel the file and only have access locally, there will be no charge for it. Just ensure that you have a backup of the file so you can still access it and then restore it locally.

     

    If you still need to access the file for things like creating transactions, processing payroll, doing reconciliations, and many more, you will still need to have an active subscription, as those features require a live subscription. Those live services are bank feeds, super, and STP.

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
8 months ago

Hi EKipit,

 

I'm really sorry to hear that you're considering cancelling your subscription. We value you as a customer, and we're here to assist you with any issues you might be experiencing. 

 

Regarding your first question, cancelling your subscription means that you won't be able to access your file online. Instead, it can only be accessed locally. However, please keep in mind that it will be a read-only file. Meaning you cannot make any transactions or edit anything in the file.

 

With your second question, if you cancel the file and only have access locally, there will be no charge for it. Just ensure that you have a backup of the file so you can still access it and then restore it locally.

 

If you still need to access the file for things like creating transactions, processing payroll, doing reconciliations, and many more, you will still need to have an active subscription, as those features require a live subscription. Those live services are bank feeds, super, and STP.

 

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

 

Best regards,

Doreen

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