RE: Access old files
Hi, We need to access an old file which is no longer listed in ourt comapny files or library. Please can you assist with access to this. Many thanks
Forum Discussion
Hi Gotem,
Just reaching out to confirm if you're still experiencing issues with accessing your old files. Please inform us if you need more support, we're ready to assist.
Thanks,
Genreve
Good morning,
No we have no solution.
The file should be in the cloud.
We havent accesse for a few years.
Can someone please private message so we can get access.
Thank you
Hi Gotem,
Thanks for clarifying.
Regrettably, if a file has been canceled for over a year, it is no longer available in our system. When a file is canceled, it remains in the cloud for an additional 60-90 days in a read-only format. Following this period, the file is archived and remains in this state until it has been a year since the cancellation. At this point, the file is completely removed from the system in compliance with our data retention policies.
Given this process, we strongly recommend users retain a backup of their file after cancellation to ensure they have access to their data even after it's removed from the system.
We appreciate your patience. Let us know how we can help further.
Thanks,
Genreve
Hi,
I dont think the file has been cancelled.
We have accessed these files previously.
Please can someone privatley message to see if we can access.
Thanks
