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MezIndustries's avatar
MezIndustries
Experienced Cover User
2 years ago
Solved

Accounts hack

Hi I have received a message (email) saying my account payment could not be taken from my credit card and that my account would be closed. one of my clients has recieved the same message although th...
  • Yanike_S's avatar
    Yanike_S
    2 years ago

    Hi MezIndustries 

     

    Thanks for your post. I can see an active account with one outstanding bill for September with a serial number ending on 6750. To pay an outstanding bill:

    1. Sign into MyAccount
    2. Click View my bills
    3. Click Pay now
    4. Enter in the information requested
    5. Click Finish and pay

     Alternatively you can click Pay my bill on the payment failed email to be taken to the payment portal.

     

    NOTE: The invoice payment link will not work in Internet Explorer. You will need to use an alternative browser to access this link.

     

    Read more about how MYOB emails look like here: Warning – watch out for fake (spam / phishing) emails pretending to be from MYOB.

Yanike_S's avatar
Yanike_S
MYOB Moderator
2 years ago

Hi MezIndustries 

 

Thanks for your post. I can see an active account with one outstanding bill for September with a serial number ending on 6750. To pay an outstanding bill:

  1. Sign into MyAccount
  2. Click View my bills
  3. Click Pay now
  4. Enter in the information requested
  5. Click Finish and pay

 Alternatively you can click Pay my bill on the payment failed email to be taken to the payment portal.

 

NOTE: The invoice payment link will not work in Internet Explorer. You will need to use an alternative browser to access this link.

 

Read more about how MYOB emails look like here: Warning – watch out for fake (spam / phishing) emails pretending to be from MYOB.