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Cancel Subscription
I have tried for weeks to cancel my MYOB subscription that is due to be renewed at the end of the month. has anyone found a way to cancel (i have been on hold, been hung up on, logged a ticket and le...
Forum Discussion
Hi Princess, I appreciate you following this up. Something needs to change however, and I would think that an email from the business, possibly with a phone call follow up from MYOB, should be the system for cancellation. It has been a frustrating end to a 26 year partnership. I note the end date is tomorrow, however our last invoice has the final day of the billing period as today, so I hope that I wont be charged an extra month after today. Can you please confirm?
Hi Angie_2000,
Sorry this hasn’t been the smoothest way to wrap up a 26-year partnership. We’ve noted your feedback about the cancellation process, and we can confirm you won’t be charged for an extra month after today, 14 September. With your end date set for 15 September, your subscription will finish as scheduled, with no surprise encore charge.
Cheers,
Doreen
