Forum Discussion

MinEr916's avatar
MinEr916
Experienced User
7 months ago

Company file stuck in back up

help!!!
Doreen_P's avatar
Doreen_P
MYOB Moderator
7 months ago

Hi MinEr916,

 

Having your company file stuck in a “Backup in progress” status can be a bit of a pickle. No worries, our team's here to help. You can reach them on Live Chat via our virtual assistant, MOCA.

 

Cheers,

Doreen

MinEr916's avatar
MinEr916
Experienced User
7 months ago

Hi Doreen,

Thank you for your response.

Tried the link, not sure how to get to MOCA.  Decided to call.  Took a bit longer, but sorted. 

However, had it been after hours, then I'll be left in the lurch.  

Cheers,

Jillian

 

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    7 months ago

    Hi MinEr916,

     

    Awesome to hear the issue got sorted out over the phone, even if it took a bit longer. If it happens again, just pop over to the website, click the purple speech bubble in the bottom-right corner to open MOCA, and type "get help from a support agent." That’ll give you a link to start a live chat.

     

    Cheers,

    Princess

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