Forum Discussion

CarolineG's avatar
CarolineG
Trusted Cover User
2 days ago
Solved

How can I set a default Packing Slip template when Orders are printed under Setup → Preferences?

I am trying to work out how to set a specific customised Packing Slip template as the default form that prints automatically when Orders are printed using the “Automatically Print Packing Slips When ...
  • Earl_HD's avatar
    Earl_HD
    1 day ago

    Hi CarolineG,

    Appreciate for your detailed input. The Automatically Print Packing Slips When Orders Are Printed preference can only print Packing Slip‑type forms. It does not use the Order “Selected Form for Sale” setting. That’s why pointing Orders → Selected Form for Sale to your Customer Cartnote doesn’t change what prints. I'd recommend getting in touch with our back-end team for more assistance. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.

     

    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 days ago

Hi CarolineG,

Great question, you’re right that there isn’t a separate default packing slip for auto‑print setting. AccountRight uses whatever packing slip form is selected as the default in the Print/Email window. 

More detailed information here:

Regards,
Earl

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