Forum Discussion

LauraF1's avatar
LauraF1
11 days ago

Missing Data

Hi, I did the upgrade this morning for MYOB AccountRight and now am unable to recall entries on a client card for the last six months.  Does anyone else have this issue?   Thanks Laura.
Princess_R's avatar
Princess_R
MYOB Moderator
11 days ago

Hi LauraF1,

 

Your company file can't just lose data out of the blue. The usual culprit for missing transactions is actually using the wrong file, like a copy instead of the original. So, double-check that you're opening the right company file. Also, there haven't been any reported issues with missing transactions after the upgrade so far. If you're having trouble finding transactions, try clearing your AccountRight cache and make sure you're using the right filters when searching. For more details, check out this link.

 

Cheers,

Princess

 

 

 

  • LauraF1's avatar
    LauraF1
    11 days ago

    Thanks Princess, we only have the one company file and I am aware of how to search with filters etc. I will call MYOB.

     

    Thanks for your help.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.